PRIVACY POLICY (GDPR)

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

Fiore d.o.o. (Ltd) collects and uses Users personal information for the following purposes:

  • To personalize user experience (we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site)
  • To improve our Site (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service)

To send periodic emails (the email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Fiore d.o.o. (Ltd) has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Responsible person:
Dalibor Rudan, director
Phone: +385 98 255058

Fiore d.o.o. (Ltd)
https://www.fiore.hr
Fiore Adventure Croatia, 52440 Porec, Mate Vlašica 6
+385 52 431397
info@fiore.hr

Document version 1 was last updated on MAy 20, 2018

ENQUIRY

OUR GROUP SERVICES

If you’re considering bringing your group to Croatia, Slovenia, Bosnia & Hercegovina or Montenegro trust FIORE TOURS to organize and deliver your custom travel experience. Our comprehensive group services include:

All components for an integrated tourism experience. These include professional driver and licensed guides, transportation (car, minivan, 15 passenger minibus or coach), accommodation (hotel, motel, bed and breakfast, private accommodation, even camping), meals (from picnics to fine dining) and activities (hiking, biking, kayaking, rafting).

Innovative itinerary development. We work with our clients to develop itineraries that respond to their customer’s psycho-graphics and exertion and comfort levels. Feel free to ask us for examples of popular itineraries or ones that are more “off the beaten path.”

Outstanding customer service. Our success is largely due to our guides who place the customer first. As a “hands on” tourism business, our guides also work in the office, help set policy and basically keep the rest of us honest. We respond to all inquiries within 24 hours and keep a 24 hour emergency line open.

Value for money. The quality of our product and its cost represent some of best value for money spent. Our local knowledge, innovative ideas, access to a wide variety of unique properties and direct service delivery contribute to competitive pricing and customer satisfaction.

WHAT IS RESPONSIBLE TRAVEL?

Tourism is the world’s fastest growing industry. Traveling to far flung places gives us a wonderful opportunity to experience cultures that are so different from our own. But with the wondrous joy of travel comes the responsibility of ensuring that we do not adversely affect those countries that we visit. In a nutshell, Responsible Travel is about ensuring that you, as travelers, and Fiore Adventure, as a promoter of travel:

  • respect the local culture
  • do not inadvertently introduce new social ills and
  • promote & practice environmental responsibility in the places that we visit


That way, you enjoy a unique and memorable experience as well as authentic cross-cultural exchange and our local resources, cultures and customs are protected.

It has always been at the heart of Fiore Adventure’ ethos to not exploit local communities’ culture and environment.

We ensure our tours are:

  • low impact on natural resources
  • respectful and observant of local customs and
  • supportive of local economies


All staff of Fiore Adventure are locally employed and all our guides are, ensuring a more authentic experience for travelers, as well as sensitivity to local customs and culture. We also involve local communities in remote areas that we travel to.


Our environmental policy:

  • We recycle all our waste paper
  • Our correspondence and promotion is carried out via the internet and email, minimizing the amount of paper used for our activities
  • We use established, locally-owned and run accommodation wherever possible and aim to leave sites in better condition than we find them.
  • Our vehicle fleet is managed to minimise environmental impact.
  • Our group sizes are small, helping minimise cultural and environmental impact.
  • We monitor our impact, and where necessary alter our programmes accordingly.
  • We always abide by site-specific guidelines pertaining to flora and fauna.


Social policy:

  • All staff of Fiore Adventure are locally employed and all our guides are, ensuring a more authentic experience for travelers, as well as sensitivity to local customs and culture. We also involve local communities in remote areas that we travel to.
  • Our accommodation is mostly provided in small hotels, guest houses or apartments.
    On all our tours we use local produce and provide local-style meals, and we encourage our guests to try local dishes and delicacies
  • We support local economy and small business by supporting locally owned shops, restaurants, and using local guide services.
    Using local employees, accommodation providers, local restaurants and transportation services, Fiore Adventure ensures that financial benefits remain in the local community.

What you can do:

  • Learn something about Croatia: culture, religion, geography, politics and local customs.I strongly recommend to get a good travel guide such as Lonely Planet guides or Croatian Tourism Board. They are very useful before and during your staying.
  • Try to speak at least a few words of Croatian, you will make a big impression by doing it and it’s also a show of respect and interest on your part.
  • In many places fresh water is a very precious commodity and should not be wasted, so use a minimum for showering and washing, especially when you are on islands, tap water is drinkable throughout Croatia
  • Turn out the lights or air condition when you leave your room, use the public transport as much as you can, minimize your waste generally
  • Pick up your litter, never live any trace in nature, when you are in rural areas please stay to the trails and don’t damage or take any plants or flowers

TRANSPORTATION SERVICES

Fiore tours & adventure operates a fleet of different vehicles from cars, minivans and minibuses. Each van is equipped stereo radio/ CD sound systems with microphone, cloth/velour upholstered seats, carpeted interior and air conditioning. The vans are regularly serviced and continuously checked by a well established network of maintenance and service facilities throughout the country. This adds up to the best preventative maintenance program, but technical problems are not always avoidable.

Drive and explore

BIKE TRANSPORTATION AND SHUTTLE

Fiore Tours adventure partner in Croatia

TRANSFER SERVICE

We cater to clients from all around the world and in doing so understand their basic needs and requirements. Whether you are on a business trip or on a holiday, we can assist you move in and around Croatia.

Fiore Tours drive and explore

BEFORE YOU GO

Preparing for your trip!!!! So you have booked! Please take the time to read the following information; it will help you prepare for the trip of a lifetime. The information provided here is a guideline and should be used as such, if you need further information please feel free to contact us – one of our staff will be happy to help you.

Travel documents

Passports
Passport valid for at least three months beyond length of stay is required for those nationals that need a visa. Those not requiring a visa need a valid passport and must leave the country before the passport has expired.If you don’t have a passport, apply for one in good time. If you do have a passport, check the expiry date.

Visa
Citizens of Australia, Canada, the EU, New Zealand, and the US do not need a visa for stays of up to 90 days. Visas cost US$26 (single-entry), US$33 (double-entry), and US$52 (multiple-entry). Apply for a visa at your nearest Croatian embassy or consulate at least one month before planned arrival.

Travel Insurance
A requirement for all overland travel is that you have valid insurance cover for the duration of our tour. It must cover you against personal accident, medical, cancellation, curtailment and repatriation expenses , you should also make sure you are covered for hiking and other expedition activities or optional excursions that you intend to do. You should purchase your travel insurance policy at the same time as you book your tour.Please remember to bring your policy with you.

Regional Information
Read more about Croatia….

Packing list – adventure travel
One word: versatility. Your destination and the duration of time you’re traveling generally dictates what—and how much—to bring along. But whether you’re living out of your bag for two weeks or four months, pack clothes that can do double duty, ones that are functional enough for the trail but sharp enough not to stand out in a city. Sun hats can become rain hats, backpacks with detachable daypacks free your hands when lugging your gear from bus stop to hotel, and a good pair of travel pants with a concealed zipper pocket could stand in for a money belt.

When it comes to clothing, stay away from cotton (or at least aim for poly/cotton blends; it may be comfortable, but it takes forever to dry), and try for wrinkle-free clothes. Pack one nice outfit for that must-have dinner in a Parisian café, and always have pants or a skirt that’s long enough to cover your legs should you be traveling in a country where custom dictates a degree of modesty. In warmer climes, you’ll naturally be packing lighter. In cooler locales, layering will stretch your wardrobe. Another piece of advice: darker colors generally blend in anywhere, let you mix and match without becoming a fashion accident, and save the hassle of constant washing. And if you’re heading someplace with inexpensive markets and shopping (Southeast Asia, for example), you can always buy a few new items when the need or desire strikes.

In the brave new world of bags, you can get a rolling bag/backpack hybrid that gives you the versatility, and the newer generation of rollers come with wheels that swallow up Central European cobblestone as much as NYC asphalt. But if you’re uncertain, let your interest be your guide. Trekking in Annapurna? Go with a traditional backpack. Crawling the pavement of South America’s metropolises? A rolling bag will save your back and serve you well.

Travel Items
• passport + photocopy of front page of passport
• airline tickets
• travel insurance
• wallet (cash, credit cards, traveler’s cheque, ID Card)
• money belt
• medications
• list of contact addresses and telephone numbers
• backpack
• daypack
• multi-tool or pocket knife
• headlamp
• camera, memory card/film, charger/extra camera batteries
• ziploc plastic bags
• travel alarm clock / calculator
• small umbrella
• reading material
• International electric adapters

Clothing
• 2 to 3 synthetic/wicking polo shirts or t-shirts or 1 to 2 short-sleeve blouses, gauzy material
• fleece jacket or vest
• rainjacket (gore tex or similar)
• convertible nylon pants or a few skirts
• underwear and socks
• clothing and shoes for downtime and restaurants
• lightweight sarong
• sun/rain hat
• mid thigh-length shorts
• swimmsuit
• sleepwear
• sunglasses

Footwear
• waterproof sandals (or flip-flops for public showers)
• trail-running or hiking shoes
• “dress up” shoes (or buy them in-country)
• hiking socks
Toiletry Kit
• super-absorbent camp towel
• dramamine, or other motion sickness tablets
• anti-diarrhea medicine
• anti-bacterial cream
• insect repellent
• sunscreen and lip ointment
• handi Wipes
• feminine products
• shaving accessories

Repair Kit
• safety pins (keep straps together, etc.)
• clothespins (keep curtains closed and hang clothing to dry)
• mini sewing kit

Packing list – Cycling Holidays
Complete packing list for adventure travel
Bicycling Clothing & Gear
• bicycling shoes or stiff-soled sneakers
• bicycling shorts
• short-fingered bicycling gloves
• brightly colored cycling jerseys or synthetic T-shirts
• lightweight jacket or vest
• breathable windproof and waterproof rain jacket
Optional Bicycling Clothing & Gear
• arm and knee/leg warmers
• headband that covers ears (worn under helmet)
• synthetic mid-weight socks
• toe covers or booties (worn over clip-in bike shoes)
• bicycling tights
• windproof outer gloves (worn over biking gloves)
• lightweight but warm cycling cap that fits under helmet (skullcap)
• hydration backpack
• personal biking gear and helmet

Packing list – Walking/Hiking Holidays
Complete packing list for adventure travel
Walking/Hiking Clothing & Gear
• waterproof hiking boots/shoes
• walking/hiking shorts
• long-fingered, waterproof gloves
• lightweight windproof jacket/vest or warm sweater
• synthetic walking/hiking pants
• synthetic T-shirts
• walking sticks optional

Packing list – Sea Kayak Holidays
Complete packing list for adventure travel
Sea Kayaking Clothing & Gear
• water bottles/hydration pack
• dry bags
• synthetic T-shirts
• waterproof sandals
• swim suit and spare
• towel
• hat: baseball or wide-brim
• polypro long-sleeve top
• suncream & lipsalve
• gloves

Packing list – Multi-Sport Holidays
Complete packing list for adventure travel
Bicycling Clothing & Gear
• bicycling shoes or stiff-soled sneakers
• bicycling shorts
• short-fingered bicycling gloves
• brightly colored cycling jerseys or synthetic T-shirts
• lightweight jacket or vest
• breathable windproof and waterproof rain jacket
Optional Bicycling Clothing & Gear
• arm and knee/leg warmers
• headband that covers ears (worn under helmet)
• synthetic mid-weight socks
• toe covers or booties (worn over clip-in bike shoes)
• bicycling tights
• windproof outer gloves (worn over biking gloves)
• lightweight but warm cycling cap that fits under helmet (skullcap)
• hydration backpack
• personal biking gear and helmet

Sea Kayaking Clothing & Gear
• water bottles/hydration pack
• dry bags
• synthetic T-shirts
• waterproof sandals
• swim suit and spare
• towel
• hat: baseball or wide-brim
• polypro long-sleeve top
• suncream & lipsalve
• gloves

Notice On Filing Customer's Complaints

Pursuant to Article 8 Paragraph 2 of the Law on Consumer Protection (Narodne Novine Official Gazette No. 97/07 and 125/07 – corr. 79/09 and 89/09 – corr., 133/09), we inform our clients that complaints regarding the quality of our services can be submitted in writing to:
Fiore d.o.o., travel agency, Mate Vlašića 6, 52440 Poreč, Croatia or sending to following E-mail address: adventure@fiore.hr

You will receive a response to your complaint in writing within 15 days of receipt of the complaint. Required information: name and surname of the person filing the complaint, the exact address for submission of responses.

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