In case of puncture:

Our bikes always come with pump, 1 spare tube and tire levers so in case of the puncture you can use this kit and change the tube. On self guided tour, we expect that you or someone from your group knows how to change a punctured tube. In case you don’t know how to fix a flat tyre, we can organize help, but there will be additional mechanic or transportation charges. 

In case of mechanical issue:

Upon bike pick up you will do the test ride and make sure bike is working properly. In case of any mechanical issue during self guided tour we are available for help and support: suggest or call bike repair shop or provide the repair service or replacement part/bike ourselves. Repair will be paid by the guest directly on the spot. If the mechanical issue happened due to failure of the bike mechanisms and not by improper handling, we do cover repair cost. We consider you or someone from your group should know how to do minor repairs, such as putting your bike chain back on.